Customer Service

Please note the difference in "production time" and "shipping time". Because of the various custom products we offer, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary. This also applies to items being created by the many companies we represent, all of which have a variety of "production" times.

Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor and will not be available for gift wrapping.

Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder. Please note that sale items may take longer to ship and may be sent from different locations.

Most in-stock invitations that we are printing in house will have a proof ready within 2 business days. Once you have approved your proof, printing will be completed within "3 business days" then shipped (see shipping for details and options.)