Customer Service

Our standard shipping includes FedEx and UPS Ground unless otherwise requested. Once your order is produced, it will be shipped based on your preferred shipping method.  A tracking number will be emailed to the address provided once your order has shipped.  We do not ship to post office boxes. Currently, we ship to the United States and Canada. If shipping to Cananda, even if a gift,  the person receiving the package is responsible for any customs taxes/fees. Swoozie's cannot cannot estimate these costs before shipping.

Shipping time from our online store to most of New England and the West Coast will take 4-5 business days. The Mid Atlantic, Southwest and Midwest will take 2-4 business days. For earlier delivery, we'll be happy to expedite your shipping for an additional charge: 

• Two business days will be $15.00 extra
• Overnight will be $25.00 extra

Please note the difference in "production time" and "shipping time". Because of the various products we offer, the production time varies from item to item. The production time includes how long it takes to assemble your order, customize your item, generate a proof, and/or print an order if necessary. The shipping time is how long the order takes to reach you after the item is produced by the shipping method you have selected.

Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder.

Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor and will not be available for gift wrapping.