Customer Service

We are proud of our Swoozie's product assortment and want you to be perfectly satisfied with your purchase. All of Swoozie's products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. Sorry, we cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear.  In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise. 

Returns are easy. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

Send the package to:
Swoozies.com * 4285 Roswell Road * Suite 10 * Atlanta, Georgia * 30342

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return
Credit Card Information

Return your package to the address listed above. If you have any questions please call 1.866-SWOOZIES M-F from 9 am to 5 pm.

Return Policy for Stationery, Invitations, and Announcements:
At Swoozie's, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

The Swoozie's Printers are trained to proofread all orders for spelling, grammar, wording and etiquette however, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed:
If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed:
In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 40% discount.

Errors made by Swoozies's or the Vendor:
If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.