Customer Care and Frequently Asked Questions

Swoozie's is committed to delivering outstanding customer care.

It is our goal to make every visit, every call and every online experience a celebration. From the moment you walk through the door of one of our stores, or visit our website to the bow being tied on your white gift box, we are determined to make you feel welcome, comforable, at home and even energized.

You are the reason Swoozie's is here. And, we are here to listen to and care for you.

If you ever want to give us any feedback on your experiences at Swoozie's good or bad, I would love to hear about them. Email me personally at kelly[at]swoozies[dot]com.

Thank you for being an active Swoozie's customer. We look forward to assisting you soon.

Shipping and Processing

Please note the difference in "production time" and "shipping time". Because of the various custom products we offer, the production time varies from item to item. The production time includes how long it takes to customize your item, generate a proof, and/or print an order if necessary. This also applies to items being created by the many companies we represent, all of which have a variety of "production" times. The shipping time is how long the order takes to reach you after the item is produced by the shipping method you have selected.

Non-personalized, in-stock items will be produced and shipped out within 3 business days. We will notify you if your item is on backorder. Please note that sale items may take longer to ship and may be sent from different locations.

Most customized items are produced within 10 business days at which time we will ship your order based on your preferred shipping method. Each product page lists the estimated production time. If needed, a rush service may be available and will be listed as an option on the product page. Customized orders cannot be cancelled or changed once the order has been placed. Most customized orders will be shipped directly from the vendor and will not be available for gift wrapping.

Most in-stock invitations that we are printing in house will have a proof ready within 2 business days. Once you have approved your proof, printing will be completed within ""3 business days"" then shipped (see shipping for details and options.)

Our standard shipping includes FedEx and UPS Ground unless otherwise requested. Once your order is produced, it will be shipped based on your preferred shipping method. We do not ship to post office boxes. A tracking number will be emailed to the address provided once your order has shipped.

Shipping to Canada is by USPS First Class International which takes 7-10 Business Days. Upgrade to FedEx shipping to Canada for an additional fee.

Shipping time from our online store to most of New England and the West Coast will take 4-5 business days. The Mid Atlantic, Southwest and Midwest will take 2-4 business days. For earlier delivery, we'll be happy to expedite your shipping for an additional charge:

Shipping to the continental US
Purchase Amount Standard
(4-5 Business Days)
2 Business Days 1 Business Day
Up to $20$6.50$16.50$28.50
$20.01 - $40$8.50$18.50$30.50
$40.01 - $60$10.50$23.50$34.50
$60.01 - $80$12.50$25.50$36.50
$80.01 - $100$14.50$27.50$40.50
$100.01 - $150$16.50$31.50$42.50
$150.01 - $200$20.50$35.50$47.50
$200.01 - $300$24.50$39.50$51.50
$300.01 - $400$28.50$45.50$57.50
$400+$32.50$49.50$61.50

Shipping to AK / HI / US Territories (Vigin Island, Puerto Rico)
Purchase Amount Ground
(3- 7 Business Days)
Rush
(2-3 Business Days)
Up to $20$13.50$23.50
$20.01 - $40$16.50$26.50
$40.01 - $60$19.50$32.50
$60.01 - $80$21.50$34.50
$80.01 - $100$24.50$37.50
$100.01 - $150$26.50$41.50
$150.01 - $200$30.50$45.50
$200.01 - $300$35.50$50.50
$300.01 - $400$40.50$57.50
$400+$45.50$62.50

Shipping to Canada
Purchase Amount Ground
(5- 10 Business Days)
Rush
(2-4 Business Days)
Up to $20$23.50$33.50
$20.01 - $40$25.50$35.50
$40.01 - $60$29.50$42.50
$60.01 - $80$33.50$46.50
$80.01 - $100$35.50$48.50
$100.01 - $150$37.50$52.50
$150.01 - $200$43.50$58.50
$200.01 - $300$47.50$62.50
$300.01 - $400$51.50$68.50
$400+$57.50$74.50

Oversized items, international shipping and other unique situations will be handled on a case-by-case basis.

Once your order has shipped, you will get an email confirmation from ups or fedex. If you would like to track your shipment, please go to www.fedex.com or www.ups.com and enter your order's tracking number.

Currently, we ship to the United States and Canada. If shipping to Cananda, even if a gift, the person receiving the package is responsible for any customs taxes/fees. Swoozie's cannot cannot estimate these costs before shipping. Shipping to Canada is by USPS First Class International which takes 7-10 Business Days. Upgrade to FedEx shipping to Canada for an additional fee.

If you are not able to locate your email confirmation, we will be happy to assist you. please contact us by calling 1-844-648-7658 or emailing pizazz@swoozies.com.

Custom and Special Orders

Yes, we are able to use your custom artwork or logo! A special art fee may apply to your order (please inquire). Any artwork must be emailed to us in BLACK & WHITE. No full color artwork, please. The file may be a jpeg, tif, or bitmap. Please make sure the artwork is at least 300 dpi.

Proofs are provided for invitations and photo cards so that you may view the layout, typestyle selection, colors and our interpretation of your wording. We like for you to have the final say on wording, spelling, fonts and colors used.

Most custom items are produced without proofs. If a proof is available for a custom item, the fees (if any) and turnaround times for proofs will be listed on the product page. Please note that the production time will not begin until the proof approval is received.

At Swoozie's, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

The Swoozie's Printers are trained to proofread all orders for spelling, grammar, wording and etiquette however, we cannot verify some customer errors, especially the spelling of proper names, unusual event location, town or street names, the date of your event or anything else out of the norm so please review your wording carefully. After submitting your order, you will receive a proof, which we encourage you to look over very carefully. Contact us immediately if you see you need to make a correction.

Changes in your order BEFORE it is printed: If you notice an error after you have approved your proof, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time. It will depend on how quickly your order is being processed at the vendor.

Changes or errors in your order AFTER it is printed: In the unfortunate instance an error in your wording does get printed, we will work with you to correct the mistake quickly and reprint your order at a 40% discount.

Errors made by Swoozies's or the Vendor: If any order were to contain an error or misprint caused by our staff or the vendor, we will happily reprint it at no cost to you.

Returns

We are proud of our Swoozie's product assortment and want you to be perfectly satisfied with your purchase. All of Swoozie's products are guaranteed. If you are not satisfied for any reason, we will gladly provide a refund for your order. Sorry, we cannot accept returns on any personalized, monogrammed, special order items, sale items or on items damaged through normal wear and tear. In the event that your merchandise is damaged upon arrival, please notify us within twenty-four (24) hours so that we may replace the damaged merchandise.

Returns are easy. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise, or print a copy of the form here.

Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise.

Send the package to:
Swoozies.com
4285 Roswell Road, Suite 10
Atlanta, Georgia
30342
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.

If you have any questions please call 1-844-648-7658 M-F from 10:00AM to 7:00PM ET.

At Swoozie's, we are committed to providing only the very finest shopping experience to our customers. Our goal is to take every measure possible to ensure your happiness with the products you receive from us.

We do not accept returns for personalized products. In the unfortunate instance a customer error has occured, we will work with you to correct the mistake and reproduce your order at a 30% discount. Furthermore, if any order were to contain an error or misprint caused by Swoozie's Staff or the vendor, we will happily reproduce it at no cost to you.

More Frequently Asked Questions

Click on our store locations for a detailed listing of all our stores. You can continue to visit us here at www.swoozies.com for new, exciting locations.

We currently do not accept gift cards online, however, you may place your order using a credit card, then call or e-mail us with your order number and gift card information, and we will refund the difference.

Only select items shipping from our main facility are eligible for gift messaging and Swoozing (gift wrap). If your order is eligible, the option for adding a gift message will appear during checkout and the eligible items on the order will be automatically Swoozied Up (gift wrap) as a single package. The method of Swoozing (gift wrap) will depend on the items ordered, but will always include our signature tissue and pink and orange ribbon.

You came to the right place! Swoozie's is known for the ability to add pizazz to any gift. Simply purchase your paper and ribbon from our extraordinary assortment, and (at no additional charge) we will create that special look you are hoping for. Or, our Signature Paper, available by the foot, is another option. This exciting, vibrant wrap gives any gift a festive, refreshing look. Lastly, let us "Swoozie it up" for you in our complimentary style including a classic white box, and a bow that will be the envy of any gift-giver.

Swoozie's offers an array of options for brides-to-be and their wedding parties. Our consultants and planners will help you create the wedding you've always dreamed of from start to finish. Visit any of our locations to begin planning your big day!

Swoozie's has an extensive selection of personalized gift ideas including jewelry, tumblers, stationery, stickers and much, much more.

Our printing service is extremely time-efficient. You will have a proof before the end of the following business day. Once this proof is approved, printing traditionally requires two to three full business days, unless otherwise specified. You will be contacted by a Swoozie's associate as soon as your order is completed and ready for pickup.

Of course! Swoozie's offers a wide variety of items, including handbags, that can be monogrammed with many font and color choices to choose from.

Yes! Swoozie's is your one-stop, time-effective answer. We have all your needs under one roof, and the planning resources to pull it all together with ease. From invitations with a quick turn around time, to host gifts, to door prizes, Swoozie's can help you create the event you envisioned, and one the guests won't soon forget!

Our long-term growth strategy involves corporate ownership of all store locations. However, as we continue to review, update and evolve our strategic plans, we will be evaluating franchising as another expansion alternative.

Contact Us

Please contact our dedicated customer service team for additional assistance.

Hours
Monday - Friday
10:00AM-7:00PM EST

Phone
1-844-648-7658

Email

Mail
Swoozies.com
4285 Roswell Road, Suite 10
Atlanta, GA 30342

Contact a Local Swoozie's Store
  • Atlanta, GA
    Swoozie's at Chastain
    404.252.7979
  • Birmingham, AL
    Swoozie's at The Summit
    205.968.3458
  • Dallas, TX
    Swoozie's at Preston Center
    214.890.0433
  • Denver, CO
    Swoozie's at Denver
    720.328.7195
  • Greensboro, NC
    Swoozie's at Friendly Center
    336.856.2406
  • Greenville, SC
    Swoozie's at the Shops at Greenridge
    864.286.3491
  • Norcross, GA
    Swoozie's at The Forum
    770.263.6441
  • Palm Beach Gardens, FL
    Swoozie's Downtown at the Gardens
    561.627.3744